Terms of service

1. Service description

Fronterak is an online service that connects consumers planning renovations with verified contractors. The service offers an AI-powered renovation calculator, a quote request system, project management tools and a milestone-based payment protection arrangement.

Fronterak acts as a platform and intermediary. The actual renovation contracts are entered into between the consumer and the contractor. Fronterak is not a party to those contracts.

2. User accounts and registration

Use of the service requires creating a user account. When registering, the user must provide accurate and up-to-date information. The user is responsible for the accuracy of their account information, the safe storage of their password and all activity on their account.

The user commits to notifying Fronterak immediately of any unauthorised use of the account or any other security incident. The account is personal and may not be transferred to a third party without Fronterak's written consent.

3. Calculator accuracy and price estimates

Price estimates produced by the renovation calculator are indicative and based on statistical averages and price data from completed projects. The final price is determined by the contractor's quote and may be affected by the scope of the work, the characteristics of the site, material choices and other factors.

Fronterak is not responsible for differences between the calculator's estimates and the prices actually realised.

4. Responsibilities of contractors and consumers

Fronterak is not a party to the contract between the consumer and the contractor. The contractor is responsible for the quality of the work, schedule, material choices, compliance with statutory obligations (including taxes, insurance, occupational safety) and the contractor's obligations under consumer protection law.

The consumer is responsible for the accuracy of the information they provide, preparing the site, making the agreed payments and cooperating with the contractor so that the work can proceed.

5. Payments, billing and payment protection

The service is free for consumers. Contractors are charged a service fee according to separately agreed subscription terms — details are available on the pricing page and in the contractor terms of service.

In the milestone-based payment protection arrangement, the instalments paid by the consumer are kept in custody designated by Fronterak and released to the contractor only when the consumer has accepted the corresponding work phase as completed. Details of dispute mediation are described in the contractor terms of service.

6. Consumer right of withdrawal

When the consumer orders contractor services via Fronterak in distance selling, the consumer has the 14-day right of withdrawal from the order contract under Chapter 6 of the Finnish Consumer Protection Act (38/1978).

The right of withdrawal does not apply to services that, at the consumer's express request, have been started within the withdrawal period and have been fully performed during that period. If work is started at the consumer's request during the withdrawal period and the contract is withdrawn while the work is ongoing, the consumer pays reasonable compensation corresponding to the part already performed.

Notice of withdrawal must be given in writing by email to info@fronterak.fi or directly to the contractor. The right of withdrawal does not apply to the use of Fronterak's online service itself (user account, calculator, requests for quotes), as the service is free for the consumer and ends whenever the account is closed.

7. Limitation of liability

Fronterak provides the service "as is" and does not guarantee that the service is uninterrupted, error-free or always available. Fronterak may carry out maintenance that may temporarily restrict use of the service.

Fronterak is not responsible for: (a) the performance of the contract between the contractor and the consumer; (b) the quality, schedule or damages of the work performed by the contractor; (c) the accuracy of the information provided by the consumer or the contractor; (d) indirect damages such as loss of profit, business interruption or loss of data, unless caused intentionally or by gross negligence.

Fronterak's liability for damages in any single case is limited to the service fee that the user has paid to Fronterak during the 12 months preceding the damage, and in any case to a maximum of EUR 5,000. For consumers who do not pay a service fee, the cap is EUR 500. These limitations do not restrict mandatory consumer rights under consumer protection law.

8. Governing law and dispute resolution

These terms of service and any disputes arising from the service are governed by Finnish law, excluding its conflict-of-laws rules.

Any disputes will be primarily resolved by negotiation. If no settlement is reached, disputes are resolved in the District Court of Helsinki. However, the consumer always has the right to bring an action in the district court of their domicile.

The consumer also has the right to refer a dispute to the Finnish Consumer Disputes Board (www.kuluttajariita.fi). Before bringing a matter to the Consumer Disputes Board, we recommend contacting Consumer Advisory Services (www.kuluttajaneuvonta.fi).

9. Changes to terms and validity

Fronterak Oy reserves the right to amend these terms of service. Material changes will be communicated to users by email or through the service at least 30 days before the changes take effect. By continuing to use the service after the changes have taken effect, the user accepts the updated terms.

The user may stop using the service and close their account at any time. Fronterak may close a user's account if the user materially breaches these terms or if their activity threatens the service, other users or Fronterak's reputation.